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Customer Service

Returns

Purchased items can be returned within 7 days of delivery for a refund or exchange.

To be eligible, your item must be unused and in the same condition that you received it, free of stains, soiling, and smell of perfume. It must also be in the original packaging with original attachment of all tags.

To request a return for refund or exchange, email us at

service@ondulations.com.

 

 

Refund

Only regular priced items may be refunded. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 2 business days of receiving the returned item.

In the case of return for refund, you will pay for cost of return shipping.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact

We welcome your comments, opinions, and questions.

Email us at

service@ondulations.com