Free Domestic Shipping on All Orders

FAQ

WHERE CAN I PURCHASE ONDULATIONS?
Our garments are exclusively available here at our ondulations.com online store, and cannot be purchased via any other website or store. 

 
WHAT CURRENCY DO YOU CHARGE?
All of our products are priced in US Dollars (USD). Your credit card will be charged in US Dollars and then converted to your local currency on your bank statement. Please note, an international transaction fee may also be charged by your bank.
 
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard and Discover cards. We also accept Paypal. 
Unfortunately, we cannot accept Amex cards.

HOW CAN I CONTACT YOU?
You can contact us by sending an e-mail to 
service@ondulations.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones for our international customers. Any inquiries sent on a Sunday or public holiday will be responded to the following business day.

WHAT SIZE SHOULD I ORDER?
Hey we get it, sizing can be difficult, that’s why we’re here to help! Send us an email at 
service@ondulations.com and we’ll help figure out the best size for you. You can find all the individual garment fit notes under ‘Sizing Chart.’ Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’. 

WHERE DO YOU SHIP TO?
We offer global shipping with a flat rate standard or express shipping option to all destinations. 
Packages will be sent from our central warehouse in China. See Shipping page for more information.

WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, Ondulations will accept returns and exchanges on purchases, provided the request is made within 7 days of receiving the package and meets our return policy. 
See the Returns & Exchanges page for more information. 

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at 
service@ondulations.com so we can review the matter. 

IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
Definitely. We do not store any credit card details nor do we share your personal information with any third party. 

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or canceled. As orders are placed they are sent through the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received. 


Ondulations cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

DO YOU OFFER GIFT CARDS?
Sorry, we don't yet offer gift cards as an option.